2. As part of our strong customer service commitment and our lifelong competitive strategy, we have established our Quality Assurance Lab program. Potete anche inviarci una e-mail a: post@johndoe.com. You can switch the language of the text blocks by pressing the tab button. Wir rufen Sie dann umgehend zurück. Ihr Anliegen ist uns wichtig, bitte bleiben Sie in der Leitung, Sie werden so schnell wie möglich verbunden.- PAUSE -  Bitte warten Sie noch einen Augenblick, der nächste freie Mitarbeiter ist sofort für Sie da. Скоро мы будем к вашим услугам. On hold messaging script interview We'll learn about your business via an on hold messaging script interview. An amount of improvisation is required in this line of work, and agents that only work within the confines of a script will not be effective. We will call you back as soon as possible. Ahí podrá encontrar información de interés sobre nuestra compañía. Potrete trovare una panoramica dei nostri servizi e prodotti. 4. 3.) With our 215 suites and guest rooms, we are providing the perfect ambiance for your family vacation and perfect site for your next business meeting and other special events. 4.) Tous les membres du personnel sont en ligne. Leider wird immer noch auf allen Leitungen gesprochen, wir bitten Sie daher noch um etwas Geduld. Nationwide call centers (for hotel chains, airlines, ticketing companies and more) trust our professional recording services to route callers, provide a positive experience and keep callers from hanging up. Пожалуйста, оставайтесь на связи. Please hold for a moment while I am transferring you to “agent name”. Call centers can be added to organization hierarchies, and can be managed together with online stores and retail stores. Все наши линии заняты в данный момент - Пожалуйста, подождите и оставайтесь на связи - ПАУЗА - Вы уже посетили наш веб-сайт www.johndoe.com? Call Center 101: Putting Customers on Hold Being placed on-hold is one of the top pet peeves of customers in call center companies . Минуточку, пожалуйста, уже совсем скоро мы будем к вашим услугам. Siamo impazienti di arrivare da voi al più presto possibile. Ваш звонок очень важен для нас, и мы относимся с вниманием к нашим клиентам. Un momento, prego, saremo da voi tra breve. 4.) ( لحظة من فضلك، سوف نكون معكم بعد لحظات. An easily overlooked solution is to have quality scripts that help you streamline the process of putting customers on hold. - PAUSE - Leider sind noch immer alle Mitarbeiter im Gespräch. Там вы можете найти обзор наших услуг и продукции. You can find interesting information about our company there. 2.) Call center orders are also leveraged by the point of sale (POS) application to support cross-channel order fulfillment scenarios. Actuellement, tous les employés sont occupés. ( جميع خطوطنا مشغولة في هذه اللحظة - يرجى الانتظار قليلا. 4.) The call center representative wants to put the customer on hold. Warten Sie bitte noch einen Augenblick. 2.) Votre appel est très important pour nous et nous voulons prendre du temps pour nous consacrer à nos clients. However, call scripting – when done correctly – can be a fantastic tool in the contact center arsenal for ensuring clear and consistent communications. 4.) Bitte haben Sie etwas Geduld, wir sind gleich persönlich für Sie da. How telephone calls are handled in an organization is one such process that can make or mar the reputation of the organization to potential customers. 1.) All staff members are still talking to other clients. En estos momentos todos nuestros empleados están ocupados. Vous pouvez trouver un aperçu de nos services et des produits dessus. Malheureusement, toutes les lignes sont toujours occupées et nous demandons de bien vouloir patienter. 4.) Sus preocupaciones nos importan, por favor, manténgase a la espera, le transferiremos lo antes posible. Purtroppo, tutte le linee sono ancora occupate e chiediamo la vostra pazienza. The queue announcement may also be introduced after a ". 1.) Saremo da voi in un momento – PAUSA – Avete già visitato il nostro sito web www.johndoe.com? 3.) When your callers are on-hold, it’s a perfect opportunity for you to promote your business, company, products or services. Writing a good on-hold script is the first step in creating an effective on hold marketing message for your company and despite what some would have you believe, writing your on hold script is not as difficult as you may think. ( جميع الموظفين لا يزالون يتحدثون إلى عملاء آخرين. If you continue to use the website, we will assume your consent. Effective customized greetings are integral to call center success. 3. Many call centers also specify a maximum length of time a caller may be kept on hold without the agent checking back with the caller. 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