Thanks for your feedback! When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. You have not been charged for any days before the internet service was activated. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. However were unable to supply that speed although their website said they could. As funny as it seems, it was just like talking with a mate! Nonetheless, you requested to place an nbn order to connect the main house anyway. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. Please contact support@letsbemates.com.au for assistance. Moved from another provider to MATE in just an hour from the time of signing up. It is now Nov and was still charged $75. Have been with Mate for ages and was the first to recommend them to friends and family. video calls) and for entertainemnt (e.g. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. The acted very fast and lodged a fault with NBN. So glad to hear you've had a great experience! We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. As funny as it seems, it was just like talking with a mate! Please contact our support team - support@letsbemates.com.au or 13 14 13. Drops out, poor IT assistance, they treat you like an idiot. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. So glad to hear you've had a great experience! Best provider out there! An nbn technician appointment was organised by us to connect the main house. Read more. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Regards, Meet my expectations. Setup was 2 mins after we received mails that the service is up. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. I have a modem, was presuming that all I would need is a sim card? Only had MATE a couple months and found it awesome! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Very happy customer! An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. NBN 12 (Basic) speed AKA. Tangerine had long held our number one pick for best NBN 100 … Best thing ive done! This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? Thank you Mates for setup. Great customer service (Frank) Relaxed, easy going, helpful service. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! I've been using this internet provider for almost two months, and within this period I didn't have any problems. Drops out, poor IT assistance, they treat you like an idiot. Sam Baran Updated Jun 11, 2020. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. It is now Nov and was still charged $75. So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. Regards, Mate's customer service has been excellent, easy sign up and change over process from Aussie. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. We provided the details of a third-party contractor that could organise this for you. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? The MATE team, You know it's good when you don't have to think about it. what does this mean? Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. For providing this information.... we have no plans to offer IPv6 at... And mate both have contract-free NBN 50 plans begin at $ 69 I... 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