If you have an e-ticket credit, please contact our Reservations Department for assistance at 801-401-9000. CUSTOMER PNR *Please note that e-tickets are no longer used by Frontier Airlines. The Directorate General Of Civil Aviation on Tuesday filed an additional affidavit in the Supreme Court clarifying that scheme for credit shell till March 31, 2021 or a full refund is applicable to passengers of all flights which were cancelled on account of lockdown imposed … The credit shell is non-transferable and it can be used for IndiGo flights only. The credit shell is valid to book until 1 year from the date of creation. Credit shell is like a wallet where the refund amount is used for future bookings. NOTE: For bookings made through ixigo, Credit shell amount will exclude the convenience fee you paid at the time of booking. PLEASE NOTE: Credits are not redeemable for cash. What is a credit shell? Pitti said the two carriers have now given the option to travel agents to either give refund to customers or keep the money in a credit shell. It can only be redeemed against a future booking. Disclaimer: For bookings made between 25th March and 15th April with travel dates between 25th March and 3rd May, customers are eligible for a full refund.The refund will be directly processed by the airline within 3 weeks. Prior to the lockdown, the two airlines allowed refunds to be held only in a credit shell for customers, he added. In case of multiple passengers, the amount will be equally divided and utilized accordingly. APPLY CREDIT SHELL. The DGCA said non-refund of fares or creation of "involuntary credit shell" by airlines amounts to violation of aviation law and policy, including the … No, a credit shell cannot be converted into a refund or transferred back to the original mode of payment. The travel date can be chosen as per customer’s choice. 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